"When will the Pins Arrive?"
Pins should be shipped out around July 2021 at the latest! We’re planning on shipping them as early as possible though, so most likely sometime around Late May - Early June!
Last updated: March 25, 2021 04:54
"What do I do if I don't get my survey??"
Get into contact with me however you can! You can message me on Kickstarter, through my email: [email protected] , or even on Twitter @Braivety . We’ll try our best to get your survey sent out but if it’s being weird for some reason we’ll figure something out to make sure you get the pins you pledged for no matter what!
Last updated: March 25, 2021 04:51
"What happens if my pledge arrives damaged?"
If a package gets lost, is missing items, has wrong items, or gets damaged in someway due to shipment, just let me know and we’ll replace it for free! You can message me anywhere you can find me like on Kickstarter or @braivety on Twitter, but the easiest would most likely be sending me an email at: [email protected]
Last updated: March 25, 2021 04:54
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.